Return and Exchange Policy for 818 Streetwear Clothing Service
Effective Date: 1/24
At 818 Streetwear, we are committed to providing you with high-quality custom-printed clothing. Our Return and Exchange Policy is designed to ensure your satisfaction with every purchase. Please review the following guidelines carefully before initiating a return or exchange:
1. Eligibility for Returns and Exchanges:
- Items eligible for return or exchange must be in new, unworn, and unwashed condition.
- Custom-printed items are non-refundable unless there is a manufacturing defect or an error on our part.
- Non-customized items may be eligible for return or exchange within 14 days from the date of delivery.
2. Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our Customer Service team at contact@818streetwear.com within 14 days of receiving your order.
- Provide your order number, a clear description, and photographic evidence if applicable.
3. Manufacturing Defects or Errors:
- If there is a manufacturing defect or an error on our part, we will replace the item at no additional cost to you.
- Please provide clear images of the defect or error when contacting Customer Service.
4. Size Exchanges:
- If you receive an item and it does not fit, we offer one free size exchange per order.
- The replacement item will be sent once the original item is returned and inspected.
5. Returns for Non-Customized Items:
- Non-customized items may be returned for a refund or exchange within 14 days of delivery.
- Return shipping costs for non-customized items are the customer's responsibility.
6. Return Shipping Instructions:
- Follow the instructions provided by our Customer Service team for returning items.
- Ensure that the items are securely packaged to prevent damage during transit.
7. Refund Processing:
- Refunds for eligible returns will be processed within ten business days of receiving the returned item.
- Refunds will be issued to the original payment method.
8. Exclusions:
- Personalized and customized items with no manufacturing defects or errors are not eligible for return or exchange.
- Clearance or final sale items are non-returnable.
9. Contact Information:
- For any questions or concerns regarding our Return and Exchange Policy, don't hesitate to contact our Customer Service team at contact@818streetwear.com.
- By placing an order with 818 Streetwear, you agree to and accept the terms of our Return and Exchange Policy outlined above. We appreciate your understanding and cooperation in ensuring a smooth and satisfactory shopping experience.
818 Streetwear
Contact@818streetwear.com
Customer Service 727-200-9379